fbjje Privacy Policy
Learn about our complete privacy policy — how your personal information is collected, stored, and kept secure.
Introduction and Overview
Purpose of This Policy
fbjje is a secure online casino and betting platform operated for players in Bangladesh. We believe that protecting each user's personal information is a fundamental responsibility. This privacy policy ("Policy") explains what information fbjje collects, why it is collected, how that information is used, and how your information is kept secure.
This Policy applies to everyone who uses fbjje's website and services. By using our services, you are considered to have given your consent to the terms of this Policy. If you do not agree with any term of this Policy, please do not use our services.
Definitions
The key terms used in this Policy are defined as follows:
- Personal Information: Any information that can directly or indirectly identify a specific individual, such as name, email address, mobile number, identity document details, and so on.
- Data Processing: Any operation carried out on information, including collection, storage, transformation, use, transfer, or deletion.
- Cookies: Small data files stored on your device when you visit a website, used to improve the browsing experience.
- Third Party: Any person, organisation, or service provider other than fbjje.
- Platform: fbjje's website and all related digital services.
Information Collection Process
What Information We Collect
When you register with fbjje and use our services, we may collect the following types of information:
- Identity Information: Your full name, date of birth, national identity card number, or passport number.
- Contact Information: Email address, mobile number, and current address.
- Financial Information: bKash, Nagad, Rocket, or Upay account numbers; bank account details; transaction history.
- Technical Information: IP address, browser type, device information, login time and date, session data.
- Gaming Information: Game history, bet amounts, win/loss records, bonus usage history.
- Communication Information: Records of conversations with customer support, email messages.
How Information Is Collected
We collect information in the following ways:
- Information Provided Directly: Information you voluntarily provide during registration, identity verification, or through live chat and email.
- Automatically Collected Information: Information collected automatically through cookies, log files, and tracking technologies when you visit our platform.
- Information Received from Third Parties: Information provided by identity verification service providers, payment processors, or as part of legal obligations.
Information Use and Purpose
How Your Information Is Used
fbjje uses collected information only for the following legitimate purposes:
- Account Management: To handle registration, login, identity verification, and account security.
- Service Delivery: To manage gaming services, deposits, withdrawals, and bonus activities.
- Customer Support: To resolve your issues and operate 24/7 live chat support.
- Security and Fraud Prevention: To detect suspicious activity and maintain platform security.
- Legal Compliance: To maintain records required under applicable laws and regulations and to provide information to regulatory authorities.
- Responsible Gaming: To monitor playing patterns in order to identify problematic gaming behaviour and provide necessary support.
- Service Improvement: To analyse and improve the experience on our platform.
Marketing Communications
We will obtain your consent before sending you promotional offers, bonuses, or information about special events related to you. You may opt out of these communications at any time. Your request to change this preference will be actioned immediately.
However, important service-related notices — such as account security alerts, transaction confirmations, and policy change notifications — will continue to be sent, as these are an integral part of the service.
Information Sharing and Disclosure
When Information Is Shared
fbjje does not sell your personal information to any third party. However, information may be shared on a limited basis in the following circumstances:
- Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete financial transactions.
- Identity Verification Services: With authorised verification service providers to complete the KYC (Know Your Customer) process.
- Legal Obligations: In response to court orders, lawful requests from government authorities, or applicable legal requirements.
- Security Protection: When it is necessary to provide information to relevant authorities to prevent fraud, money laundering, or other illegal activity.
- Technology Service Providers: With IT infrastructure and software service providers required to operate the platform, who are bound by strict confidentiality agreements.
In all cases, information sharing is limited to the minimum amount necessary, and the relevant parties are obliged to ensure the same standard of privacy protection.
Information Security Measures
Security Technology and Practices
fbjje uses industry-leading security measures to protect your personal information. Our security framework includes:
- SSL Encryption: All information exchanged between your browser and our servers is protected through SSL/TLS encryption.
- Data Encryption: Sensitive stored information — particularly financial data and passwords — is encrypted using strong encryption algorithms.
- Access Controls: Strict role-based access controls ensure that only authorised personnel can view the relevant information.
- Security Testing: Potential risks are identified and addressed through regular security audits and vulnerability assessments.
- Disaster Recovery: Regular backups and a disaster recovery plan are maintained to ensure data protection and continuity.
Steps Taken in the Event of a Data Breach
In the event of an unexpected data breach, fbjje will take immediate action. We will notify affected users as quickly as possible and take all necessary technical and administrative steps to limit the damage. Relevant regulatory authorities will also be informed in a timely manner.
You also play an important role in protecting your identity — do not share your password with anyone, use a strong password, and if you notice any suspicious activity, contact our 24/7 live chat support immediately.
Cookies Policy
Use of Cookies
fbjje uses various types of cookies to improve your browsing experience. Cookies are small text files stored on your device that help the website remember your preferences. The types of cookies we use are:
- Essential Cookies: Essential for the core functionality of the platform — login sessions and security verification. These cannot be disabled.
- Functional Cookies: To save your language preferences, gaming settings, and other personalised preferences.
- Analytics Cookies: To understand how our platform is being used and to improve the service.
You can disable non-essential cookies by changing your browser settings. However, this may limit some functionality of the platform.
Your Rights and Controls
Your Privacy Rights
You have the following rights regarding your personal information:
- Right of Access: The right to know what information we hold about you and to receive a copy of that information.
- Right to Rectification: The right to request correction or updating of inaccurate or incomplete information about you.
- Right to Erasure: The right to request deletion of your personal information in certain circumstances, though some information may need to be retained for a defined period due to legal obligations.
- Right to Restrict Processing: The right to request restriction of the processing of your information in certain circumstances.
- Right to Portability: The right to receive your information in a structured, commonly used format.
- Right to Object: The right to object to the use of your information for marketing purposes.
To exercise these rights, contact us at [email protected] or get help via 24/7 live chat. We will process your request within a reasonable time.
Data Retention Period
Your personal information will be retained only for as long as it is necessary for the purpose for which it was collected, or as required to meet legal or regulatory obligations. Information for active accounts will be retained while the account is active and for a specified period after account closure in accordance with legal requirements.
Financial transaction records are retained for a defined period under anti-money laundering (AML) regulations and other financial regulatory obligations. These obligations may limit your right to erasure requests.
Special Provisions and Updates
Protection of Minors
fbjje provides services only to persons aged 21 and above. We do not knowingly collect information from any minor. An age verification process is followed at the time of registration. If evidence is found that a minor's information has been collected unintentionally, it will be deleted immediately and the associated account will be closed.
If you suspect that a minor you know is using our platform, please contact our customer support immediately.
Policy Changes and Updates
fbjje reserves the right to review and update this privacy policy from time to time. If the changes are significant, we will notify you in the following ways:
- A clear notice will be displayed on the platform.
- A notification will be sent to your registered email address.
- The "Last Updated" date at the top of this page will be changed.
Continued use of our services after the updated policy takes effect will be considered as your acceptance of the revised policy. You are advised to visit this page regularly.
Applicable Law
This privacy policy has been prepared in accordance with applicable data protection laws and regulations. Any disputes relating to this policy will be resolved under the relevant legal framework. The Bengali version of this policy shall be considered authoritative.
Contact Us
Privacy Contact
If you have any questions, concerns, or requests regarding your information related to this privacy policy, please contact our privacy team. We are committed to addressing all your requests honestly and promptly.
After receiving your request to exercise your rights, we will respond as quickly as possible. In some cases, we may need to verify your identity, which is done solely to protect your information.
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